Frequently Asked Questions

Yes! All paid plans come with a 14-day free trial. No credit card required to start. You can explore all features and create your welcome guides during the trial period.

Absolutely! You can upgrade or downgrade your plan at any time from your account dashboard. Changes take effect immediately, and we'll prorate any billing differences. Your guides and data remain intact during plan changes.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for annual plans. All payments are processed securely through Stripe with industry-standard encryption.

We offer a 30-day money-back guarantee for all paid plans. If you're not completely satisfied, contact our support team within 30 days of your first payment for a full refund.

Our AI analyzes your property location, guest preferences, seasonal trends, and real-time data to automatically suggest relevant local attractions, restaurants, and activities. It learns from guest interactions to continuously improve recommendations and personalize content for different guest types.

Yes! Our Professional and Enterprise plans include PMS integrations with major platforms. This allows automatic guest data sync, reservation management, and seamless guide delivery to guests across all your booking channels.

Our native upsell system lets you offer local experiences, services, and amenities directly through your welcome guide. Guests can book and pay instantly via Stripe integration. You earn commission on bookings and can track revenue performance through our analytics dashboard.

Yes! Our Progressive Web App (PWA) technology allows guests to access your welcome guide even without internet connection. Essential information like WiFi passwords, check-in instructions, and local recommendations are cached for offline viewing.

Guests receive a unique link via email or SMS that takes them directly to their personalized welcome guide. You can also generate QR codes for easy access. No app download required - guides work perfectly in any web browser.

Absolutely! We use enterprise-grade security with SSL encryption, secure data centers, and regular security audits. All payment processing is handled by Stripe (PCI DSS compliant). We never store sensitive payment information on our servers.

Yes! Professional and Enterprise plans support custom domains. You can use your own branded URL (like guides.yourbrand.com) to maintain consistent branding throughout the guest experience.

We'll notify you when approaching plan limits and offer easy upgrade options. Your existing guides continue working normally. For usage-based features, we provide detailed analytics to help you optimize and stay within limits.

Free users get community support and documentation. Starter plans include email support with 24-hour response time. Professional plans get priority support with 4-hour response. Enterprise customers receive 24/7 phone support and a dedicated account manager.

Yes! All plans include access to our comprehensive knowledge base, video tutorials, and setup wizard. Professional and Enterprise customers get personalized onboarding sessions and best practice consultations to maximize their success.

Absolutely! Our team can help migrate your existing welcome guides, guest data, and content from other platforms. Professional and Enterprise plans include free migration assistance to ensure a smooth transition.

We love hearing from our users! You can submit feature requests through your dashboard, email our product team, or join our community forum. We regularly review suggestions and prioritize features based on user feedback and demand.